Shipping & Delivery Policy
01/APR/2024
Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
Smart Wheel USA only uses reliable carrier services as to ensure all deliveries are made on time and received by our customers in good condition. We ship merchandise to locations within USA via Regular USA Post Service as standard shipping or UPS standard as an alternate. We also use express services from UPS, Purolator & DHL for International or Express shipping depending on availability in destination region. For international customers, shipping (if not included or charged at the time of invoice), customs, duties and other expenses related to handling of the product must be paid by the buyer/receiver.
Shipping / Delivery Time:
Most in-stock orders will ship next business day after complete order receipt & full payment. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We target all completed orders to be shipped no later than 72 hours. Some orders depending on nature of payment, special shipping requirements and back ordered stock status may take longer than normal processing time and we try our best to keep our customers informed in these circumstances.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or at the store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. For your reference you will be provided with Tracking number once your order is transferred to the shipping carrier.
If we are unable to ship or deliver your order past 7 days from your scheduled ship or delivery date unless otherwise agreed to an alternate date, you may qualify for a $25 credit* to your invoice or towards future purchases. If delay exceeds 15 days you may quality for $50 credit*
*No credit is available if the delay is beyond our control or caused due to reasons other than our own fault. Delays caused during confirmation of order details or pending incomplete order information do not quality. Shipping guarantee is not applicable to international orders, as international orders may take longer to process in general pending payment clearance from payment gateways.
Disclaimer:
The risk of loss and title for all merchandise ordered on this Website or in-store pass to you when the merchandise is handed over or picked up by the shipping carrier. Smart Wheel USA will not be responsible or held liable at any point for any disputes or claims arising after shipping carrier has pickup items from any of our location or if items were dropped off at carrier depot location. However, to ensure satisfaction of our customers, Smart Wheel USA will actively assist in this process to resolve matters between carrier and receiver in most efficient and effective way.
All orders once reported as delivered, or left at the door of the receiver, or at nearest depot for collection by the carrier are deemed as successfully delivered. Any issues arising after that will be considered as post delivery concerns and will be handled accordingly. Any losses, lost or stolen merchandise after successful delivery, has to be dealt with carrier directly and Smart Wheel USA will not be held liable in any case.
All above Terms and Conditions are subject to change without notice. Nov 2023
Free Shipping
Get FREE SHIPPING in USA on all main products weighing under 82lbs. To find out which item qualifies for free shipping, look for “Free Shipping” batch on the product images. Parts and Accessories do not qualify for Free Shipping offer. See details below.
FREE Shipping Disqualification Terms & Conditions:
Product weighing more than 82lb are subject to handling fee and/or charged Shipping due to special handling and shipping fees and are not qualified for FREE Shipping
All Parts, Accessories and Used items are excluded from FREE Shipping Offer and shipping costs will be calculated at checkout.
Canadian Territories Yukon, Northwest Territory and Nunavut Territories are excluded from the FREE Shipping offer.
Destinations in USA & International deliveries are not included in free shipping and charges will apply.
FREE shipping is only available for products shipping out from our warehouse to customer destinations. Return shipping are not Free. Visit Return & Exchange and Delivery and Shipping Policy for details.